Product Care & Repair Services

Product Care

henmeide carefully handcrafts every jewelry piece to precision with high-quality natural stones, elastic threads, and metal components.
Proper knowledge and care of your jewelry play a part in extending its longevity and durability.

Wear:

When wearing an elastic bracelet, roll it onto your wrist. Gently roll it out when removing. Be careful not to pull or tug at your bracelet.
All henmeide magnet clasp bracelets come with a minimally 5cm safety chain. Simply open the magnet clasp and gently roll the bracelet onto your wrist when wearing it.


Care:

As your jewelry consists of genuine natural crystals and metals, avoid exposure to open flames, chlorinated water, perfumes, cosmetics, and household products. Keep your jewelry with the little black anti-tarnish strip in your favourite jewelry box or an airtight zip bag. Don’t worry if you forget to remove your jewelry in the shower or when washing your hands (it happens). Use a paper towel to absorb any moisture and air dry.

Clean:

Do not wash your henmeide jewelry with water and soap. Simply use a dry paper towel or a lint-free cloth to clean the surface. To get into the nooks and crannies of your jewelry, wrap a tissue around a bobby pin, or use a Q-Tip to lightly pick up any debris. Be careful with the elastic thread/wire used in the jewelry. Do not rush through this step.

    To cleanse (metaphysically):

    • All crystal jewelry pieces can be cleansed with Sage and Palo Santo.
    • All crystal jewelry pieces can be cleansed and charged with the crystal Selenite.
    • As different crystals have different reactions to sunlight, please check with your trusted crystal practitioner if your crystal is suitable for sunlight-charging.

    Repair Services (Singapore Only)

    henmeide is committed to ensuring that your jewelry piece is something you'd love, cherish and wear often. As elastic bracelets tend to stretch over time, you should send your jewelry back for a restring to prevent any unforeseen tears and breakage of the elastic string. henmeide offers jewelry maintenance service for a low fee. Please see our Repair Services available (prices in SGD):

     

    Product Resizing Repair Service Fee Shipping Fee
    Elastic Bracelet Yes Yes

    FOC if item is sent back within 7 days upon receiving.
    A flat fee of $9* is required otherwise.

    A flat fee of $3.20
    (FOC if sizing error is made by henmeide)

    Hardware Bracelet Yes Yes $10* $3.20
    Necklace No Yes $8 $3.20
    Earrings No Yes $8 $3.20

     

    *Because we love you, henmeide will help to replace any tarnished embellishments from your bracelet(s) after a long wear, subject to stock availability.

    To engage our Repair Services, please DM @henmeide on Instagram (faster replies) or email sales@henmeide.co with the following information, and we will endeavour to get to you within 1-2 working days:

    • Your Name:
    • Your Order Number:
    • Type of Service: Resize or Repair
    • The Jewelry Piece: