Product Care & Repair Services

henmeide carefully handcrafts every jewelry piece to precision
with high-quality natural stones, elastic threads, and metal components.
Proper knowledge and care of your jewelry play a part
in extending its longevity and durability.

W E A R >
Gently roll your bracelet in and out your wrist when wearing or removing it.
Be careful not to pull or tug at your bracelet.
All henmeide Magnet Clasp Bracelets come with a minimally 5cm safety chain.
Simply open the magnet clasp and gently roll the bracelet onto your wrist when wearing it.

C A R E >
As your jewelry consists of genuine natural crystals and metals, avoid exposure
to open flames, sulfur, chlorinated water, perfumes, cosmetics, and household chemical products.
Keep your jewelry with the little black anti-tarnish tab provided in your order
in your favourite jewelry box or an airtight zip bag. Don’t worry if you forget
to remove your jewelry in the shower or when washing your hands (it happens).
Use a paper towel to absorb any moisture and air dry.

C L E A N >
Do not wash your henmeide jewelry with water and soap.
Use a dry paper towel or a lint-free cloth to clean the surface.
To get into the nooks and crannies of your jewelry, use a Q-Tip to lightly pick up any debris.
Be careful with the jewelry's elastic thread or wire. Do not rush through this step.

    M E T A P H Y S I C A L  C L E A N S I N G  >
    All jewelry pieces can be cleansed with Sage and Palo Santo, and charged with the crystal Selenite.
    As different crystals have different reactions to sunlight, please check
    with your trusted crystal practitioner if your crystal is suitable for sunlight-charging.

    M A I N T E N A N C E  &  R E P A I R  [ S G  O N L Y ]  >
    henmeide is committed to ensuring that your jewelry piece is something you'd love, cherish and wear often. 
    As elastic bracelets tend to stretch over time, you should send your jewelry back
    for a restring to prevent any unforeseen breakage. 

    Services available (prices in SGD) >
    Elastic Bracelet  $10 Flat Rate Service Fee* + $3.20 Shipping Fee**
    Hardware Bracelet — $10/bracelet Service Fee + $3.20 Shipping Fee**
    Necklaces and Earrings — $10/piece Service Fee + $3.20 Shipping Fee

    *FOC if item is sent back within 7 days upon receiving
    ** FOC if sizing error is made by henmeide

    henmeide will help to replace any tarnished embellishments from
    your bracelet(s) after a long wear, subject to stock availability.

    To engage our Restring/Repair Services:
    Direct Message @henmeide on Instagram (faster replies) or
    email, and we will endeavour to get to you within 1-2 working days.